Reception and enquiries

Reception and enquiries

How can we help you?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

St Charles Centre for Health and Wellbeing
Exmoor Street,
London,
W10 6DZ
Tel: 0208 969 2488
008:00 – 21:00
Earls Court Health and Wellbeing Centre
2B Hogarth Road,
Earls Court,
London,
SW5 0PT
Tel: 0207 341 0300
09:30 – 16:30
Hammersmith Hospital
Du Cane Road,
London,
W12 0HS
Tel: 01234 567 890
Open 24 Hours

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Call or get help online now – NHS 111.

NHS 111

Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get help from a Pharmacist with medication reviews or medication queries.

See Our Practice Pharmacist

Book an appointment on the phone0207 286 1231
See a Nurse for conditions such as vaccinations, sexual health, cervical screening, emergency contraception and more.

Contact a Nurse

Book an appointment on the phone0207 286 1231
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone0207 286 1231

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Abuse

Westminster Domestic Abuse

In Westminster there are several statutory and voluntary organisations that work with individuals and families experiencing violence and abuse.

Website: www.westminster.gov.uk

Woman's Trust

Woman’s Trust is a specialist mental health charity, providing free counselling and therapy for women who have experienced domestic abuse.

Telephone: 0207 034 0303

Website: www.womanstrust.org.uk

Email: office@womanstrust.org.uk

Advance

Are you frightened of somebody or worried that they might harm you? Our specialist staff are here to listen to your concerns, over the phone, or face to face. We will support you no matter what you decide to do.

Telephone: 020 8741 7008

Website: www.advancecharity.org.uk

Email: angelou@advancecharity.org.uk

Bereavement

Camden City Islington and Westminster Bereavement Service

We offer a confidential service for everyone.
In particular, we support people who would not normally seek help through counselling.
We welcome clients from every section of society: LGBTQ+, minority ethnic, different cultures, religious groups and older people.

Telephone: 020 7284 0090

Website: www.bereavement-counselling.org

Cruse Bereavement Care

Our vision is that all bereaved people have somewhere to turn when someone dies.
Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance society’s care of bereaved people.
Our values: At Cruse Bereavement Care we are Responsive, Compassionate, Respectful, Supportive and Innovative.

Telephone: 0808 808 1677

Website: www.cruse.org.uk

Carers

People First

Support and advice for carers in Westminster
Looking after an adult with a disability or health problems can be a tiring and stressful experience. The good news is that you don’t need to struggle on alone – there are lots of organisations out there offering support to you as a carer, and you have legal rights which ensure that you will get the help you need.

Website: www.peoplefirstinfo.org.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Child Health

City of Westminster: Childhood Health

We want every child and young person growing up in Westminster to have the best start in life. Improving our children’s health and wellbeing by making it as easy as possible for them to eat healthily and take part in physical activity is a key priority for the council.

Website: www.westminster.gov.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Westminster Community Information

For a list of Local Groups, please follow the below link:

Website: www.westminstercommunityinfo.org

Drugs and Alcohol

Change Grow Live: The Alcohol Service

We provide support to anyone affected by alcohol use. We will work together to create a support plan to help you achieve your goals, meeting at a convenient venue for you, such as your local GP practice. Whether you are looking to stop drinking or cut down, or you have issues with the drinking behaviour of someone close to you, the Alcohol Service can support you to make changes and improve your lifestyle.

Telephone: 0800 0147 440

Website: www.changegrowlive.org

Email: thealcoholservice.info@cgl.org.uk

WDP

Established in 1990, we are a charity providing drug and alcohol treatment and recovery services in London, the South East and East of England.

Telephone: 020 7421 3100

Website: www.wdp.org.uk

Email: enquiries@wdp.org.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Depression, Anxiety and Stress

CNWL Talking Therapies Service

The Central and North West London Foundation Talking Therapies Service is part of the national Improving Access to Psychological Therapies (IAPT) service. This is a free and confidential therapy service which provides treatments for low mood or depression and anxiety problems

Telephone: 020 8206 3924

Website: www.cnwltalkingtherapies.org.uk

Email: brent.iapt@nhs.net

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

More services for young people
Elderly Care

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Maternity

Chelsea & Westminster Hospital Maternity Services

We are passionate about the quality of care we provide and our woman-focused approach looks at your needs throughout each and every stage of your pregnancy. We provide maternity services at Chelsea and Westminster Hospital, West Middlesex University Hospital and in the community, supporting around 12,000 women a year who give birth with us. You can choose to plan to give birth at either of our hospitals or at home.

Telephone: 020 3315 6000

Website: www.chelwest.nhs.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

CNWL Sexual Health Services

We offer free, confidential, sexual and HIV services in London and Surrey. Our services include STI testing and treatment (GUM), contraception, HIV and viral hepatitis testing, treatment and care.

Website:www.sexualhealth.cnwl.nhs.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

Chelsea & Westminster Hospital Stop Smoking Service

Both of our hospitals have an established in-house Stop Smoking Service which provide specialist help to inpatients, outpatients and visitors. You can also receive support in the community from the Hounslow Stop Smoking Service, which offers friendly expert advice and a range of medications (Nicotine Replacement Therapy or Champix). For more information on how to stop smoking, please visit the NHS Smokefree website.

Telephone: 020 3434 2500 or 07718 201 520

Website: www.chelwest.nhs.uk

Email: kevin.kennie@chelwest.nhs.uk or stop.smoking@chelwest.nhs.uk

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Kensington & Chelsea Weight Management Service

The team consists of Dietitians, a Physiotherapist, a Clinical Psychologist and a Physician, all with specialist skills in managing obesity.
Patients referred to the service are supported by the team for up to two years to make sure that the education and skills to support weight maintenance are provided.

Telephone: 020 7313 3061

Website: www.cnwl.nhs.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office